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The Canadian Transportation Agency has launched an investigation into complaints from air passengers alleging that airlines are not accurately reporting the reasons for flight delays or cancellations. The Canadian Transportation Agency is reviewing a massive backlog of complaints. The Canadian Transportation Agency has failed to settle a single complaint from Canadians demanding refunds for cancelled flights since the onset of the COVID-19 pandemic, CBC News has learned. Mail: Please send us legible copies (not original documents). The ombudsman will report directly to Air Canada's president and CEO Robert Milton, as well as being the liaison point with the federal government's Air Travel Complaints Commissioner, which has yet to be established, and the Canadian Transport Agency. The independent tribunal said it has been inundated with close to 10,000 complaints from mid-March, when global air travel largely ground to a halt, until Oct. 16. By courier or in person: Canadian Transportation Agency, 15 Eddy Street, Gatineau, Quebec, J8X 4B3 By Teletypewriter: 1-800-669-5575 All of the information on this form is required. OTTAWA — The head of Canada's transport regulator says the 11,000 complaints filed to the Canadian Transportation Agency since the onset of … 15 Eddy Street Gatineau, QC J8X 4B3 . The Canadian Transportation Agency (CTA) has responded to growing anger from many fliers who believe it has given an “out” to airlines which don’t want to issue refunds for cancelled flights This feature is not available right now. The Canadian Transportation Agency has launched an investigation into complaints from air passengers alleging that airlines are not accurately reporting the reasons for flight delays or cancellations. The Canadian Transportation Agency is wrestling with a backlog of nearly 14,000 air passenger complaints accumulated over the past two years, at the same time as thousands of Canadians are demanding the agency help get their money back from flights cancelled due to the COVID-19 pandemic. If you have documents that you couldn't upload, you can send them by mail, email or fax. Canadian Transportation Agency Airline complaints Case Number: [casenum] Ottawa, Ontario K1A … The Canadian Transportation Agency is an independent, quasi-judicial tribunal and economic regulator. More than half of the 26,000 complaints submitted to the CTA from July 2018 to April 2020 are … Email: pta-atc@otc-cta.gc.ca. This comes as thousands of citizens are filing additional complaints about refund issues with Canadian airlines during the COVID-19 pandemic as carriers refuse to give customers their money … Search. OTC-CTA Canada 1,916 views. We are committed to completing actions to achieve the specific directions set out in this 2006-2007 Report on Plans and Priorities. OTTAWA — The head of Canada’s transport regulator says the 11,000 complaints filed to the Canadian Transportation Agency since the onset of the COVID-19 pandemic will not start to be processed until early next year. Instead, CTA head Scott Streiner said the huge increase in complaints is the result of a concerted effort by the agency to raise its profile as a resource for disgruntled passengers. Case Number. View map for this location Show all 1 Services Canadian Transportation Agency (aka CTA) Address: 15 Eddy Street Gatineau, QC J8X 4B3 . As well, the air travel complaints process is housed within the Canadian Transportation Agency, which has a broader mandate to carry out various other licensing, dispute resolution and regulatory responsibilities. OTTAWA — The head of Canada's transport regulator says the 11,000 complaints filed to the Canadian Transportation Agency since the onset of the COVID-19 pandemic will not start to be processed until early next year.CTA chairman Scott Streiner says the agency is struggling to handle another 11,000 complaints it received between last December and March, immediately after a new … The Canadian Transportation Agency (CTA) is investigating over 3,000 complaints filed against multiple airlines, including Air Canada and WestJet, alleging they failed to accurately explain the reason for flight delays and cancellations. Please try again later. Canadian Transportation Agency. The Canadian Transportation Agency is wrestling with a backlog of nearly 14,000 air passenger complaints accumulated over the past two years, at the same time as thousands of Canadians are demanding the agency help get their money back from flights cancelled due to the COVID-19 pandemic. OTTAWA — The Canadian Transportation Agency is seeking input from the public about requests by airlines to weaken regulations that protect airline passengers. 3:18. The resolution of complaints, what was the outcome, gift cards, promo codes, refunds? Download a copy of your complaint [PDF] How to submit documents. About us. Accessibility: Not applicable . More than half of the 26,000 complaints submitted to the CTA from July 2018 to April 2020 are … It makes decisions and determinations on a wide range of matters involving air, rail and marine modes of transportation under the authority of Parliament, as set out in the Canada Transportation … All airline complaints submitted to Canadian Transportation Agency. Airlines and industry groups have asked the regulator to temporarily remove certain aspects of its Air Passenger Protection Regulations that require them to rebook flights and compensate passengers under certain … Fax: 819-997-6727. The Canadian Transportation Agency is wrestling with a backlog of nearly 14,000 air passenger complaints accumulated over the past two years, at the same time as thousands of Canadians are demanding the agency help get their money back from flights cancelled due to the COVID-19 pandemic. Please include your case number. How to File Complaints Not Covered By TICO and the Ontario Travel Industry Act, 2002. TollFree: 1-888-222-2592. TTY: 1-800-669-5575. The frequency of complaints, how many per day. More than half of the 26,000 complaints submitted to […] Email: info@otc-cta.gc.ca. The nature of the complaint example, delays, cancellations, bad service, denied boarding etc. You can contact the Canadian Transportation Agency (CTA) to obtain assistance with airline problems. A report in the Winnipeg Free Press states that the Canadian Transportation Agency has received over 8,000 complaints on airlines since mid-March. Website: www.otc-cta.gc.ca. We will do this with authority from the Canada Transportation Act. Options to resolve your accessible transportation complaint with the Canadian Transportation Agency ... Canadian Transportation Agency - Duration: 3:18. The status of most applications and complaints may be checked online. OTTAWA — The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. Complaints against an Airline: Airlines are not covered by provincial travel legislation. No personal information related to the case will be displayed or made available. Photo: Getty Images A large backlog at the CTA. The Canadian Transportation Agency says it has received more than 8,000 complaints about air carriers since mid-March, an unprecedented record in five and a half months. The Canadian Transportation Agency (CTA) is back in the news where it was revealed that the paper tiger government agency is experiencing a two year backlog of complaints from air passengers. Get Directions. The Canadian Transportation Agency faces an ambitious agenda in the years ahead. National transportation system; Decisions & determinations; Enforcement; Consultations; Home; Open Data Portal ; Case Status Enquiries; Case Status Enquiries. Please enter your case number. Canadian Transportation Agency. Fax: 819-997-6727. CTA chairman Scott Streiner says the agency is struggling to handle another 11,000 complaints it received between last December and […] They are federally regulated. The Canadian Transportation Agency (CTA) has been flooded with more than 3,000 complaints from passengers in recent weeks, questioning why their airlines denied them compensation for delayed flights. 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